GYDA - Grow Your Digital Agency
GYDA (Grow Your Digital Agency) is a business consultancy that helps digital agency leaders run the agencies they want to run, so they can live the life they want to lead. We do this by using the mastermind process to spearhead agency growth.
The GYDA Talks Podcast includes interviews and discussions between Robert Craven, Janusz Stabik and Digital Agency Experts. Each podcast is full of knowledge to help you Grow Your Digital Agency.
GYDA - Grow Your Digital Agency
Lessons learned from growing Three Agencies
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GYDA - Robert Craven and Janusz Stabik
In this GYDA Talks, Robert, talks to Greg Gifford of Search Lab Digital. Greg is an experienced Local SEO consultant specializing in the automotive industry. An experienced conference speaker, his movie-themed slide decks are always audience favorites.
Rob and Greg discuss:
- COO vs CEO - ideas vs making it happen
- Work ON or IN the agency
- Lessons
- Documented processes (track time for selling time) - efficiency leads to profitability… so we must avoid screw-ups… or lose clients/team - so reduce the bumps in the road
- Do client work for too long
- Dependent on referrals - get a sales team or process
- HR Leader
- No business education
- Use Culture Index
- Customer Service Rapport: Kaizan.ai
- Service is easy but business growth is hard
- Don’t be scared to let go and let others do the work